Fortnite is the most popular game right now, with more than 6 out of every 10 kids ages 8-17 playing or having played it. But the Better Business Bureau (BBB) gives its developer, Epic Games, its lowest rating possible — an F.
Ratings from the BBB represent the organization’s opinion of how the business is likely to interact with its customers. The BBB considers information it obtains the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.
On its website, the BBB includes these reasons for the Fortnite developer’s failing grade, including 271 complaints filed against the Epic Games within the past 12 months alone; the failure of the company to respond to 247 complaints filed against it; and its failure to resolve underlying causes of the pattern of complaints.
Among the most common complaints against Epic Games that the BBB has posted on its website are poor or no response from the company when accounts have been hacked; hackers gaining access to funds deposited into players’ Fortnite accounts; unauthorized charges to the credit cards users have on file with Epic Games; and accounts being banned without explanation.
Epic Games is not accredited by the Better Business Bureau; however, the BBB has an Epic Games page where the public can rate and/or provide complaints about the company. In a statement published by the Washington Post on January 10, 2019, a spokesman for Epic Games said that that the company has “redirected all player-submitted complaints from the BBB to our Player Support staff.”
The Better Business Bureau is a not-for-profit organization founded over 100 years ago to help people find businesses and charities that they can trust.